Concierge
Fairfax, VA

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​ Job Description:

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• Oversee the lobby and front desk area by answering phones and greeting guests and vendors

• Provide first-line customer service for all resident requests, issues, and work orders

• Follow up on all completed requests ensuring resident satisfaction

• Follow applicable emergency procedures and contact applicable public service response organization in case of an emergency

• Monitor all common areas ensuring proper upkeep and cleanliness

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Minimum Qualifications:

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• One to two years of experience in a customer facing service role

• Exceptional customer service skills

• Excellent follow-up and follow through skills

• Ability to communicate effectively both in writing and verbally

• Ability to work independently with minimal supervision

• Basic computer knowledge including Microsoft Word, Outlook, Excel

• Ability to work day, weekend, and evening hours as required