Property Manager

Alexandria, VA

​

Job Description:

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below.

Responsibilities

​

• Maintain an excellent customer service relationship with residents, vendors, co-workers and the community.

• Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs.

• Establish and implement leasing goals, while managing an effective lease expiration program. * Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.

• Assist in developing yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owner’s needs, goals, and objectives.

• Maximize rental income while minimizing expenses through effective planning and control.

• Effectively monitor all income including delinquencies.

• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.

• Evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated.

• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner’s reports to substantiate the analysis.

• Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores.

• Implement programs for resident retention and service request follow-ups. * Introduce and monitor effective lease renewal programs.

• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.

• Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy.

• Ensure that an adequate number of units are market ready.

• Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.

• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.

• Communicate effectively with owners, residents, vendors and co-workers.

• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed.

• Create staffing schedules and ensure they are consistent with community needs.

• Assist and ensure all customer complaints are handled promptly and appropriately.

• Adhere to established company standards for screening applicants for residency.

• Adhere to Standard Operating Procedures.

• Participate in planned resident activities

​

Other tasks or duties as assigned by supervisor.

​

Requirements

• Our ideal candidate must be a creative thinker, motivator, and decision maker, as well as detail-oriented, highly organized, and flexible

• Ability to multi-task, meet deadlines, and handle the pressures of a fast-paced industry

• Must be able to communicate well with residents and employees and build a strong regional team

• A stable, progressive work history and 5+ years experience in leasing/property management

• Ability to effectively implement the goals and objectives of company

• Strong verbal and written communication skills

​

​

​